A wallet transfer and a confirmed G2U payment are different steps. The third-party payment provider may still be detecting the transaction, waiting for confirmations or checking the received amount.
- Open your order and choose Open Checkout status.
- Use 'Check Payment Status' to refresh your payment status if your order hasn't updated yet.
- Compare the invoice details with your wallet's transaction record.
A partially paid, expired, failed or ambiguous payment does not release the order automatically. Do not pay the same order again while its first attempt needs verification. Other independent orders are separate.
Send G2U Support your order code and transaction ID if the status remains unresolved. Never share a seed phrase or private key. Payment ID recovery, where needed, is performed by an administrator after provider verification.