Contact G2U Support with your order code, transaction ID, currency, network and the amount sent. Tell us whether the transfer appears completed in your wallet.
Underpayment, a wrong network or an unverified transfer does not qualify an order for automatic delivery. Do not assume an overpayment will automatically become Store Credit or a refund.
Keep the invoice and transfer records. Our team will review the payment and explain the available next step. Do not send additional cryptocurrency to unlock a refund.