G2U handles your request directly. Where a refund is due, the appropriate method is determined under the Refund Policy and applicable law. Cryptocurrency transfers cannot simply be reversed on the blockchain.
Our team may need to verify the original payment, supported currency, network, refund address and amount. Send these details only through your private G2U support or refund conversation. Do not assume an exchange's sending address can accept the return.
Where the Wallet refund form supports your source payment, it lists the crypto options available for that request. Submission is a request for manual review, not an automatic withdrawal.
Do not send additional cryptocurrency to unlock or receive a refund. Ask support about any proposed conversion or legally permissible fees before agreeing.