Open the order chat or G2U Support. Provide your order code, the problem, the outcome you are requesting and relevant delivery or payment evidence. Avoid posting private payment or account information publicly.
G2U reviews refund requests directly under our Refund & Cancellation Policy and applicable law. Eligibility depends on the facts of the order and any mandatory rights. Cancellation of an order status is not itself a completed refund.
For an eligible recorded purchase, your Wallet refund form may also offer a request. A submitted request still requires review; it does not send funds automatically.
Tell us if you disagree with a decision so we can review the explanation. Mandatory consumer protections remain unaffected.